Digital media has taken the advertising industry in a direction that was once unattainable. We now have the ability to truly analyze performance based on engagement with advertising to the client’s website, and we can optimize those ads in real time. Beyond that, a new world has opened in terms of targeting an audience. When working predominantly with business to business (B2B) marketing, like we do at M/C/C, reaching a very niche, targeted audience is commonplace.
If you are like me, while I am at the office on my desktop computer, I also have my phone out for in-app browsing. Since the rise of smartphone and tablet usage, marketers have been focused on reaching users across their different devices to serve relevant content and ads. With the advance of technology and access to more useful data, cross-device advertising has become more accurate.
With the progress in digital technologies and access to audiences across the globe, the potential to grow market share in new regions and expand reach is easier than ever…in theory. The opportunity to launch global marketing campaigns that consistently communicate a company’s messages and differentiation is available but global programs are not without challenges. For the purposes of this article, I will focus on three main challenge areas – organizational, cultural/regional and tactical.
As advertisers, we prize the people who are or will be interested in our clients’ brands. This can get a little tricky in today’s world where ads are everywhere and messages get lost in the clutter. However, thanks to modern technology, we can get around all the clutter with hypertargeting.
First things first – yes, the print industry is fading – and while many people will tell you this means you don’t need to focus on pitching to magazines and trade outlets, they would be very wrong. Trade publications and industry magazines are still going strong. Additionally, with the growth of digital editions and 24-hour news cycles, contributed articles are often welcomed by editors to supplement editorial placements and provide companies a chance to position their subject matter experts as thought leaders in specific fields or industries.
What does it take to be an account manager today? What skills and knowledge are necessary, and how have they shifted over time? Client service has definitely evolved from what it was 10 years ago. There are more ways of building a brand and reaching audiences. While we used to be fairly limited to traditional outlets like television, print, radio and outdoor campaigns, the digital explosion has created exponentially more opportunities to communicate with customers. This landscape has upped the marketing game, and we are seeing a lot of new possibilities. The fundamental role that account managers play hasn’t changed. Building trust with clients, having a sense of leadership and looking at a client’s business from strategic perspectives are still necessary, but the means of doing those and what clients expect from them have changed. The challenge for account managers is how to make themselves more valuable experts in today’s digital world.
In 2013, Triumph Bancorp finalized its acquisition of THE National Bank, a retail bank with 18 locations in Iowa, Illinois and Wisconsin. The company’s ability to engage with employees around the name and brand change was the single most important initiative the company undertook during the transition. Not only did the bank need employees and staff to know about the changes but it also needed them to deliver a brand experience that instilled confidence in customers.
For some time now, people have been spreading an ugly lie about website development. You’ve probably heard it as many times as I have, although maybe you didn’t know that it’s untrue. They say, “Content is king.” Don’t believe them. While content is important – it keeps people engaged with your brand and helps them learn more about you, your products and your services – it simply should not be the ultimate brass ring of your website efforts. In fact, content is only a means to an end.
The true king of all is conversions.
While business results are the single most important measure of our success, we do admit that we get excited about awards around here. It is always nice to be recognized, and we have lots and lots of beautiful trophies that we proudly display just outside our conference room.
We’re all familiar with the phrase “the customer is always right,” but when it comes to client/agency relationships, this motto shouldn’t always apply.
At M/C/C, we pride ourselves on being great consultants because, after all, that’s what our clients hire us for. In our 30 years of business, we’ve always been committed, first and foremost, to our clients’ success. With every recommendation we make and every action we take, we keep our clients’ business and marketing objectives in focus.
There are times, however, when we may disagree with our clients in an effort to get the best results. It’s what we consider the method to our madness.