Live, Laugh, Love…even in Marketing

“Once you get people laughing, they’re listening and you can tell them almost anything.” — Hebert Gardner, American play writer

Photo by Lynda Sanchez, CC-BY-2.0

Consumers are begging to be entertained. Too often, companies forget to connect consumers with their brands through the simple use of entertainment — especially humor. Many fear that using humor in advertising or public relations will stray the customer too far away from the product. But in fact, humor can serve to obtain the audience’s attention, appeal to their emotions and humanize the brand, increasing the likelihood of consumers remembering and sharing the brand’s content or purchasing its product or services. Here are a few great examples:

Who can forget one of the best M&M and Super Bowl commercials of 2012? Yes, that’s right— the “Sexy and I Know It” advertisement. The company utilized the awkward, yet funny situation of being “naked” to promote their new, brown-shelled chocolate M&M. The company also utilized an existing character and his naïve personality to further promote the brand and connect with the audience. The company created a purpose for the humor and established it throughout the entire piece making it both memorable and shareable for all audience members.

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Yahoo and Tumblr: How Mayer’s Purchase Measures Up to Other Acquisitions

Photo by Kevin Krejci, CC-BY-2.0

Just a year into her new role as the CEO of Yahoo, Marissa Mayer already has several BIG ticket purchases under her belt. In case you missed the headlines, here is a quick recap of her receipt: in March, she acquired the news digest app Summly for $30 million. Last week, she bought the microblogging site Tumblr for $1.1 billion—a move the Wall Street Journal described as, “a deal that highlights the shifting balance of power in the technology business.” Additionally, she’s rumored to be drafting a deal to buy the online television site, Hulu for as much as $600-800 million. Two things are true, Mayer is broadening Yahoo’s focus rather than narrowing it, and she’s changing the way we look at acquisitions along the way.

Photo by Wickerfurniture, CC-BY-2.0

In the past, many large tech companies would buy media, social and microblogging companies and incorporate their technology into its own platform or service. Today, it seems acquisitions are more about gaining the additional users and analytics. For example, while Tumblr will still operate apart from Yahoo, reports indicate Tumblr currently attracts about 300 million visitors a month and when combined with Yahoo, the website is predicted to grow by 50 percent.

Yahoo isn’t the only company working with newly acquired companies to enhance their features. Here’s a quick look back at three of the most notable acquisitions from the past year.

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Skee-ball® Your Way into Social Media Success

In Skee-ball®, it’s not always about how fast you throw the ball, but the strategic direction you steer it in to earn the highest score at the top.

Beginning in 2010, we partnered with Chuck E. Cheese’s to establish a presence on social media platforms and build relationships with brand fans, moms, dads and families. Our hard work and dedication increased awareness of brand values amongst parents and helped change their misperceptions. As a result, Chuck E. Cheese’s has endeared itself to a new generation of moms as well as become recognized by industry peers and competitors as a leading example in the social media space.

Many people wonder… “How did you do it?” or “Can you quantify the results?” Well, here it is…down to the very last throw! The following infographic depicts our successful efforts in establishing and developing social media and blogger relationships for Chuck E. Cheese’s with their brand fans.

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Snapshots of Success: Enterprise IT

M/C/C has worked with a wide range of business-to-business (B2B) and business-to-consumer (B2C) clients throughout its 26-plus years of service, but marketing high technology holds a special place in our hearts. In fact, a love for technology is one of the reasons why our founder, Mike Crawford, started this specialty agency. Take information technology (IT) and telecom, for example. To this day we’re deeply ingrained in the enterprise IT services and infrastructure industry, understanding what it takes to drive these audiences to action. Take a moment to check out a couple snapshots of our success in this space over the years.

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Big Data: Challenges CMOs Face Measuring Marketing Communications

It’s hard to believe that I started in this business 20 years ago.  Ah, the days of Compuserve, fax machines, monochrome-screen computers and DOS. Communications’ programs consisted primarily of print and TV ads, thick brochures, direct mail and the occasional billboard. We relied on yearly studies to measure awareness, pulled clips from industry publications or looked to our clients’ sales forces to provide feedback on how well the programs were working. The data points were few and far between, and we were desperate for information to show the impact of marketing communications and why we’re being paid so handsomely. Fast forward 20 years and we’re barraged with more information than we can absorb and it’s coming at us from every angle – social media, online advertising, website analytics, e-mail, PR coverage, sales, in-store traffic and the list goes on.  No doubt that we’re fully immersed in the era of “Big Data.”

A recent article in the New York Times, “The Age of Big Data,” describes the impact that data will have across industries with advertising and marketing squarely in the sweet spot. The promise of big data is to allow for more insights that lead to better decisions by marketers and the ability to more closely tie marketing to sales.

So now that we’ve got access to the data and information, what are the challenges we still face as marketers?

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This News is Brought to You by @Twitter

twitter newsWhat makes Twitter Twitter is that instantaneous, speed-of-light news sharing capability that many social media networks just can’t quite match. As I’ve mentioned before, in the shift from the 24-hour news cycle to a 20-minute one, Twitter has only made the business of news gathering and sharing in the wake of a disaster more treacherous – and even more important to get right. During horrific events like last week’s bombings at the Boston Marathon, people looked to the microblogging service for their up-to-date status updates.

News of the blasts first circulated on Twitter and came just as journalists had their eyes trained on the announcement of the Pulitzer Prizes. The news played out in the way that all breaking events now do: first on Twitter, then on television, followed by a dizzying flurry of eyewitness videos, tweets, Vines and photos complementing the coverage.

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SXSWi 2013 In Seven Tweets

At M/C/C, we’re all about living the unexpected. For some of us that means taking a spring break road trip of sorts every March, caravanning southbound on I35 to meet up with a smallish number of people (roughly 30,000) in our state’s capital to watch films, listen to music and eat barbecue. Oh – and work! This is our job!

You may have seen us blogging about this annual phenomenon before; but in case you haven’t, we’re talking about SXSW Interactive, one portion of Austin’s SXSW festival that has grown so widely attended and globally known that each time I hopped in an R&R Shuttle between sessions and the evening’s activities, I was always joined by a handful of international attendees, if I could even find an open shuttle because there are just so many people…

Austin Convention Center During SXSW

You get the picture! The other two parts of the SXSW festival, film and music, are easy to figure out what’s gone on at even if you weren’t able to attend. But with so many special skills falling under the interactive umbrella, most mainstream media outlets covering news such as which app was used most by the trendsetting techies (must download of 2013: Vine and Uber) and Grumpy Cat holding court, it can be hard for a marketer to latch on to some of the best, most inspirational ideas about their specific discipline that came out of the conference.

And, we missed you guys. That’s why, this year, we decided to make it easy. Without further adieu, welcome to SXSWi 2013, brought to you in the bold technicolor and limited character (because we know your time is precious) goodness of seven tweets.

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A Public Relations Case Study: Chuck E. Cheese’s Goes Gluten-Free

For some, gluten-free is more than a fad diet. For a brand whose premise revolves around the notion of providing wholesome experiences the whole family can enjoy, going gluten-free is about including millions of families and children around the country in the food and fun experience, like other kids, without the feeling of being different.

It was only fitting that the idea of expanding its food options to accommodate children who have to follow such a strict diet was one that Chuck E. Cheese’s did not approach without serious thought. This would have to be done the right way or not at all.

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Chuck E. Cheese’s Perfects the Product

While the problems and concerns surrounding dining out with gluten allergies aren’t new to those who deal with them on a daily basis, the ability to communicate those needs to Chuck E. Cheese’s Vice President of Research and Development, Joe Elliot, grew exponentially through easy access to Chuck E. Cheese’s corporate offices on the Web through site contact forms and the Chuck E-Club email program.

That’s when the company began considering what its options for a gluten-free pizza might be. It would be three years later, when Elliot was at the International Pizza Expo chatting with Mike Conte, founder of Conte’s Pasta Company and manufacturer of a fully-sauced, gluten-free cheese pizza, that the idea would begin baking. Conte’s Pasta Company’s booth in the expo hall was located next to another booth manned by Policarta, an Italian company best known for making “brown-and-serve” bags used in the restaurant gourmet bread industry.

Conte took some bags from Policarta and began to experiment in the test kitchen at his dedicated gluten-free facility in New Jersey, all the while working with Elliot to test the most promising prototypes at the Chuck E. Cheese’s nearby. The collaborators finally created a viable product and process for introducing certified gluten-free options to Chuck E. Cheese’s stores.

The Bake-in-Bag® pizza available at Chuck E. Cheese’s remains sealed while cooked and delivered, until it is opened and served with a sealed personal pizza cutter at families’ tables by the adult in charge. Under the same gluten-free procedure, chocolate fudge cupcakes from GIG-certified Fabe’s All Natural Bakery remain in pre-sealed, single-serve packaging until opened and served at the table.

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Kudos to M/C/C, Finalist in PR News’ Social Media Icon Award

We are all super excited around the office at M/C/C because we have been chosen as a finalist in the PR News’ Social Media Icon Awards competition!

PR News is a renowned publication in the public relations industry providing strategic resources and training tools to communication professionals.  It presents awards for various categories including best social media team, corporate blog, Facebook, infographic, LinkedIn, Pinterest, technology, YouTube video, and many more.

Our team created the video “Gluten-free the Right Way” for Chuck E. Cheese’s family-entertainment restaurants. We are one out of four finalists for the category YouTube: Individual video or channel. The three other finalists include top brands like Proactiv, Hilton, and Progressive.

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